GRIEVANCE AND REDRESSAL CELL

Sri Vidhyodhaya College of Education (SVCE), Villupuram, adheres to a robust grievance redressal mechanism for students, in line with its motto "Teach, Learn, Serve". The grievance redressal committee addresses student concerns promptly and effectively, fostering a supportive academic environment.

Grievance/Complaint Handling Procedure

Submission of Grievances

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e-Mail Id : shrividhyodhaya@gmail.com

• A grievance or complaint can be submitted to any teacher, the Principal, or the Chairman of the institution. No one should refuse to accept a grievance letter or send it back to the complainant.
• Complaints may be sent in person, through a letter, drop-box, or email.
• Anonymous complaints need not be pursued by the receiver.

Forwarding of Complaints

• If a teacher receives a complaint, it must be forwarded to the Principal or Chairman.
• If the Principal receives a complaint about faculty, non-teaching staff, or any other issues, it must be forwarded to the appropriate committees established for that purpose.
• If the Principal receives a complaint about himself, it must be forwarded to the Chairman.
• If the complaint is against the Principal, the Chairman will forward the complaint to the existing committees or institute a new special committee.

Committee Actions

• The committee, upon receiving the complaint, should normally solve the issue by inviting both parties, if they are willing, to resolve it amicably.
• If the complainant is determined to pursue the complaint, the committee must decide on a date for the inquiry and send formal letters to the complainant and defendant. These letters should request necessary supportive documents, lists of evidence, and eye-witnesses.
• The inquiry date should be fixed in consultation with both parties, considering their convenience. The date of inquiry shall be set within 7 days to one month, depending on the nature and urgency of the complaint.

Conducting the Inquiry

• The committee must conduct a formal inquiry on the scheduled date and obtain written submissions from all those appearing before the committee. Multiple rounds of inquiry may be conducted if necessary.
• The committee has the authority to seek relevant documents from the college, complainant, and defendant. After gathering all necessary information, the committee must submit a report with recommendations to higher authorities (Principal or Chairman, depending on the case).

Action and Confidentiality

• The relevant authority must initiate suitable action within 7 days to one month, depending on the merit of the case.
• Throughout the entire process and even after the report submission, the committee must maintain utmost confidentiality. The committee should treat both parties politely and with respect, without bias.
• The action taken must be communicated by the relevant authority to the complainant within a reasonable period from the date of the final decision on the committee's recommendations.

Special Cases and Committee Reconstitution

• If a complaint is of a criminal nature involving non-cooperating employees or non-employees, such cases may be forwarded to law enforcement agencies (police) for further action.
• The committee may be reconstituted by the relevant authorities, without assigning any reasons thereto, if they desire so.

Sl.No.	Name	Designation	Position
1	Dr. K.C Shankaraiyah  Ph.D	Principal	Chairperson
2	Dr. G. Krishna     Ph.D	Assistant Professor in Pedagogy of Tamil	Member
3	Dr. R. Palaniyammal  Ph.D	Assistant Professor in Perspectives in Education	Member
4	Mr.A.Veerapathiran M.Sc M.Ed	Assistant Professor Perspectives in Education	Member
5	Mr.P.Baskaran M.A M.Ed	Assistant Professor in Pedagogy of History	Member
6	K.Praveen	I B.Ed	Member
7	V. Nirmalraj	II B.Ed	Member
8	Mr.P.Janakiraman	Assistant Professor In Pedagogy of Mathematics	Coordinator

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